Interim Lettings Policy

People that need to move for urgent health and welfare reasons are always our top priority and so we have decided on an interim approach to our allocations policy and the way we set up new tenancies and move people, to ultimately help safeguard those most at risk during this time and offer housing where most appropriate.

To ensure we can coordinate viewings and any urgent moves safely, Choice-Based Lettings (CBL) will be gradually offered from 20 May 2020 so certain groups of applicants, and willing to move during Covid-19, can bid for preferred properties online at As part of this we will make choices available to homeless families first. The way we offer viewings, sign-up tenancies and assist moving has been transformed. Viewings will now be done digitally through photographs or video instead of in person, tenancy agreements will be signed electronically wherever possible and our relocation company follow strict safety measures based on Covid-19 risk assessments.


We are contacting approved applicants to let them know about these changes and encourage them to check our email alerts and this website regularly for updates. View full details in our Covid-19 Housing FAQ guide, call us on 0207 641 1000 or email [email protected] Our Interim Allocation of Housing statement can be found at





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