A Mobility Category determines the extent to which someone has, or does not have, mobility issues. To make the best use of our housing stock all properties are graded so that those with the highest medical needs get the most suitable properties. The categories are;
| Mobility Category | Description |
| 1 | Applicants who use a wheelchair all the time. |
| 2 | Applicants who need a home which is wheelchair accessible but may not need to use it inside the home. |
| 3 | Applicants with severe mobility problems who require a ground floor or lifted property with level access and no internal stairs. Property may be lifted. |
| 4 | All other applicants. |
Every application and property is given a 'mobility category' to ensure properties are offered to the most suitable household. For example if a property is suitable for a mobility category 3 applicant, applicants with mobility category 3 will be given priority over an applicant with mobility category 4 even if the applicant with mobility category 4 has more points.
Properties suitable for wheelchair users will not be advertised through CBL. Applicants requiring Mobility Category 1 or 2 properties will be given a direct offer. This is due to the limited supply of this type of property and the relatively small number of people registered for this type of property.